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Customer Call Management Software

Customer Call Management Software

Product Category :    Software

Supplier                :    Xs Infosol

Key Features of Customer Call Management Software

  • Authentication
  • Automated Attendant
  • Blacklists


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Product Profile of Customer Call Management Software

Customer Call Management Software is an ideal tool for anyone wanting to manage calls and its Logs. The Software comes with call forward on no answer, call monitoring and call parking facility. The Software is available with database store/ retrieve and database integration facility. Customer Call Management Software is used in several types of inbound and outbound call centre.

Key Features of Customer Call Management Software
  • Authentication
  • Automated Attendant
  • Blacklists
  • Blind transfer
  • Call detail records
  • Call forward on busy
  • Call forward on no answer
  • Call monitoring
  • Call parking
  • Call queuing
  • Call recording
  • Call barging
  • Call transfer
  • Call waiting
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